Service performance statistics

Service Channel Number of services Percentage
Number of Manual Services 59 39.07%
Number of Electronic Services 92 60.93%

Maturity of the Digital Services Number of services Percentage
Transformational Services 62 46.96%
Procedural Services 40 30.3%
Interactive Services 15 11.3%
Informational Services 15 11.3%
Total 132 100%

Service Performance Statistics 2021

Total Transactions Digital Take-Up Completion Rate User Satisfaction
1,851,119 86% 90% 90%

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Service Performance Statistics

Last Modified 20 Nov 2022
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